NYC Department of Transportation Language Services
Provides 24/7 phone interpretation and language access training for NYC DOT, supporting multilingual public service across all boroughs.
Words Warriors LLC provides comprehensive over-the-phone interpretation services and language access training for the New York City Department of Transportation (NYC DOT), supporting multilingual communication between DOT staff and the public across all boroughs.
Our team ensures 24/7 access to certified interpreters across over a dozen languages—including Spanish, Mandarin, Cantonese, Russian, Arabic, Haitian Creole, Korean, Urdu, and more—handling an estimated 300 calls per month. Interpreters are trained in transportation-specific terminology and capable of supporting three-way call handling for field staff, inspectors, and customer service representatives.
Scope of services:
24/7 Phone Interpretation
On-demand access to live interpreters through touch-tone language selection
Language identification and call routing support for unknown dialects
Simultaneous call handling across multiple languages
Support for both direct and transferred calls at public service centers and in the field
Language Access Training
Delivery of up to four in-person training sessions as needed
Creation of online tutorials and demonstration videos covering incoming, outgoing, and transferred calls
Interactive quizzes with pass/fail tracking to ensure annual training compliance
System for tracking completion dates and generating training reports for NYC DOT
Words Warriors helps NYC DOT maintain high standards of accessibility and service by ensuring limited-English proficient New Yorkers can interact with agency staff clearly, respectfully, and efficiently.